seqbd FAQ — All your questions answered in one place

The welcome bonus is added automatically the first time you deposit into your account. You get a 100% bonus on your deposit amount, up to ৳8,000. Example: deposit ৳1,000 and get a ৳1,000 bonus, giving you a total balance of ৳2,000. Deposit ৳18,000 and the bonus is capped at ৳8,000, giving you a total of ৳26,000. No separate code is needed to receive the bonus.

Wagering is calculated on the bonus amount only — not on the deposit and bonus combined. The requirement is 10x. So if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets. Only then can you withdraw winnings from the bonus. This rule keeps the bonus simple and transparent.

No, the welcome bonus applies only once per account. If someone tries to claim it multiple times by opening a new account or creating multiple accounts from the same device, those accounts may be suspended. seqbd verifies each account's details to ensure fair play.

Yes, if you want to cancel a bonus, let our support team know. Keep in mind though — cancelling a bonus also cancels any winnings earned from it. If your original deposit is still in the account, it will remain untouched. Requesting the cancellation via live chat is the fastest option.

If you request a withdrawal before meeting the wagering requirement, the bonus portion will be removed from your account and only the remaining balance from your original deposit can be withdrawn. You will not receive any bonus-related winnings at that point. So it is worth completing the wagering requirement before withdrawing.

The minimum deposit is ৳200 — the same rule applies for every payment method. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you can start with as little as ৳200. Your first deposit also makes you eligible for the welcome bonus.

Log in to your account, go to the Deposit page, and select bKash. Send the payment from your bKash app to the bKash number shown, then submit the form with the transaction ID and amount. Your balance is usually updated within a few minutes. If you run into any issues, contact us via live chat.

There are currently five methods available: bKash, Nagad, Rocket, Upay and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit is ৳200 for each method. Mobile wallet options are generally the fastest.

Wait a moment first — network traffic can occasionally cause a short delay. If it has been more than 15 minutes, come to live chat and share your transaction ID, the amount sent, and the name of the payment method. Our team will resolve the issue as quickly as possible.

Accepted documents are: National ID card (NID), passport, or driving licence. A recent utility bill or bank statement may be requested as proof of address. Document photos must be clear and legible — blurry or cropped images will not be accepted.

Yes, this is an important point. For security purposes, seqbd requires that the name registered on the account and the name on the bKash, Nagad, Rocket, or bank account used must match exactly. A mismatch can cause withdrawals to be held. So make sure you enter your correct name when registering.

Yes. seqbd uses SSL encryption to protect all personal information and documents. Your KYC documents are used solely for the verification process and are not shared with any third party. Read our Privacy Policy for more details.

The reason for rejection is usually communicated via email or an account message — for example, an unclear photo, an expired document, or a name mismatch. Fix the issue and resubmit clear, complete documents. If the problem persists, get help from our team via live chat or by emailing [email protected].

To keep the platform safe and fair, seqbd may require identity verification before processing a withdrawal, especially for larger transactions. Completing KYC before you make your first withdrawal request reduces the chance of delays later. You can submit your documents at any time through Account Settings.

The minimum withdrawal amount is ৳500. If your account balance is below this, you will not be able to submit a withdrawal request. Build up your smaller winnings and withdraw once you reach ৳500 or more.

Once a withdrawal request is approved, the funds typically reach your mobile wallet or bank account within 15 minutes to 2 hours. If your verification is already complete, this time is usually even shorter.

Yes. seqbd accepts withdrawal requests 24 hours a day, 7 days a week. Processing times at night or on weekends are the same — 15 minutes to 2 hours. If there is any unexpected delay, our support team is always ready to help.

No. For security reasons, seqbd only approves withdrawals to a wallet or bank account registered in the account holder's own name. Requests to send funds to a third party's number will be declined. Please use your own bKash, Nagad, Rocket, or Upay account.

"Pending" means your request has been received and is being processed. If it stays pending for more than 2 hours, go to live chat and share the reference number of your request. Our team will review the situation and provide a quick resolution.

Bank transfers may take slightly longer than mobile wallets, but the standard timeframe is the same — 15 minutes to 2 hours. Depending on the banking network, it can occasionally run a little over that. For the fastest experience, bKash or Nagad is recommended.