seqbd's
Privacy Policy
Your personal information matters to us. This policy describes in detail how seqbd collects, uses, and protects your data.
1. Introduction & Scope
seqbd ("we", "us", "platform"), as an online gaming service provider in Bangladesh, treats the privacy of your personal information as its highest priority. This Privacy Policy ("Policy") applies to your use of our website, mobile application, and all related services.
By registering on, logging into, or using our platform, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.
This Policy applies to the seqbd platform only. For the privacy policies of third-party websites or services, please refer to the relevant organisation's own policy.
2. What Information We Collect
seqbd collects various types of information to provide its services. This information may be collected directly from you, or automatically through your device and your use of the platform.
Identity Information
Information you provide during the registration process:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password (encrypted)
Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, Upay numbers
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
Usage Information
Information collected automatically while you use the platform:
- Gaming history and betting records
- Login times and session details
- Preferred game categories
- Promotional offer uptake information
Technical Information
Device and network-related information:
- IP address
- Browser type and version
- Operating system
- Cookies and session data
3. Use of Information & Purpose
seqbd uses your information only for the legitimate purposes listed below. We never sell your information or transfer it to any unauthorised third party.
Service Operation & Delivery
We use your information to create and manage your account, keep gaming services active, process deposits and withdrawals, and distribute bonuses and rewards. This information is essential to maintaining a fair gaming environment on the seqbd platform.
Security & Fraud Prevention
We analyse information to keep your account and financial data secure. This plays an important role in preventing unauthorised access, fraudulent transactions, and misuse of the platform.
Customer Support
To resolve your issues quickly and provide personalised assistance, our support team may review your account and transaction information. This information is used solely for support purposes.
Service Improvement & Personalisation
By analysing your preferences and usage patterns, we improve the platform experience, recommend relevant games, and display content tailored to your interests.
4. Information Storage & Security
seqbd applies the highest technical measures to protect your information. Our secure platform features SSL encryption, fair play assurance, and multiple layers of security.
Encryption
All your information is transmitted using SSL/TLS encryption. Stored data is also protected with high-level encryption, particularly passwords and financial information.
Data Retention Period
Information is retained for as long as your account remains active and for as long as necessary to provide services. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.
Access Control
Only authorised staff who require the information to carry out their duties may access your data. All access is logged and monitored.
No digital system is completely secure. However, seqbd always takes active steps to prevent security breaches and responds quickly if an incident occurs.
5. Sharing Information with Third Parties
seqbd does not sell your personal information to any third party. However, information may be shared to a limited extent where unavoidably necessary to operate our services.
Payment Service Providers
Only the transaction-related information required to process payments via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment service providers. These providers follow their own privacy policies.
Game Software Providers
Gaming history and session data may be shared for technical purposes with our game partners, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Identity information is never shared.
Legal Obligations
Relevant information may be disclosed in response to a court order, a lawful request from a law enforcement authority, or any other legal obligation. In such cases, we provide only the information that is required.
Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the relevant party. In such an event, we will notify you in a timely manner and the protections of this Policy will continue to apply.
6. Cookies & Tracking Technologies
seqbd uses cookies and similar technologies to keep the platform running smoothly and to improve the user experience.
Essential Cookies
These cookies are necessary for the core functionality of the platform. They are used to maintain your login session, verify security, and ensure the stability of the gaming environment. Disabling these cookies will prevent the platform from working properly.
Analytics Cookies
Analytics cookies are used to understand how users interact with the platform. Service quality is improved based on this information. These cookies collect anonymous data and do not directly reveal your identity.
Preference Cookies
These cookies remember your preferred language, display settings, and personalised layout. This ensures a more comfortable experience on every visit.
Cookie Controls
You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause issues with certain platform services.
7. Your Rights & Choices
seqbd believes every user has the right to control their personal information. We are committed to upholding the following rights.
Right to Access
You can log into your account at any time to view your stored information. For more detailed information, please contact our support team.
Right to Correction
If any of your stored information is incorrect, you may request that it be corrected. Information can be updated directly from account settings or through our support team.
Right to Deletion Request
In certain circumstances, you may request that your information be deleted. However, we may be required to retain certain information for a defined period where legal obligations, ongoing disputes, or fraud investigations apply.
Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or messages, you can unsubscribe at any time. However, service-related essential messages (transaction confirmations, security alerts) cannot be turned off.
Data Portability
You may request a copy of your account and transaction information. Processing this request may take some time. Contact [email protected] for assistance.
8. Protection of Minors
seqbd strictly does not provide services to persons under 21 years of age. Age is verified at the time of registration and we do not knowingly collect information from minors.
For persons aged 21 and above only. If we receive information indicating that a minor has opened an account, that account and all associated data will be deleted immediately.
If a parent or guardian believes a minor has opened an account on our platform, please contact us directly at [email protected]. We will investigate the matter as quickly as possible and take the necessary steps.
9. Policy Changes & Updates
seqbd may change or update this Privacy Policy from time to time. Such changes may be necessary due to changes in services, the adoption of new technologies, or legal obligations.
Notice of Changes
If any significant changes are made, we will display a clear notice on the platform and send a notification to your registered email address. Continued use of the platform after a change is considered acceptance of the updated Policy.
The "Last updated" date shown at the top of this page always indicates the most recent version of the Policy. We recommend visiting this page regularly to stay informed of any updates.
10. Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. We are available 24 hours a day, 7 days a week in Bengali and English.
Contact by Email
For any privacy-related requests or complaints, please email us at:
In your request, clearly state your account email address, a description of the matter, and what you are requesting. We will get back to you as soon as possible.
Contact via Live Chat
For quick assistance, use our live chat feature. Once you log into seqbd, you can get immediate help via live chat. Our trained support staff are also able to assist you with privacy-related matters.
When contacting seqbd, you may be required to verify your identity. This is a security measure to prevent disclosure of information to unauthorised third parties.